We offer bulk billing services on all standard General Practitioner consultations. We provide a very experienced and professional general practitioner who can cater to a wide range of needs and services. Our GP Services include:
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We provide a fully equipped room to take blood samples for tests performed by Laverty Pathology.
Kathleen has a Bachelors, Honours and Masters degree in Psychology from Macquarie University, and is currently completing her PhD in Medicine at Sydney University. Kathleen has a warm, understanding, empathetic approach and believes that being heard and acknowledged is key to the therapeutic process. She believes that the client is the expert in their own life and works with them in a collaborative way to achieve their goals. Kathleen is experienced in Cognitive Behavioural Therapy, Acceptance and Commitment Therapy, Dialectical Behavioural Therapy and Schema Therapy, and tailors her approach to suit the client’s needs. She is experienced in a wide range of issues including depression, anxiety, bipolar, grief, eating disorders, OCD, and PTSD. She has a special interest in helping couples experiencing relationship difficulties.
Our dietitian, Anu Vadlamudi, can advise you and help you to make informed and practical choices about your nutrition and diet. Our Dietitian can assess, diagnose and treat dietary and nutritional problems. Our aim is to promote good health and prevent disease in individuals and the community.
Our Practice Nurse is available to assist with children's immunisations, small procedures, vaccinations, INR checks, circulation doppler, cryotherapy, ear syringing, and to provide general medicalsupport to the GP and patients.
Our doctor is available for home visits for patients with severe illness, disabled or the elderly with no transport. We can also arrange for visits to nursing homes or hospitals.
Emergencies: At Windsor Road Family Practice we try to accommodate all of our patients' needs but when there is an emergency, we ask our patients to please dial 000 and ask for an ambulance.
Voicemail: If the Practice is closed, a message can be left on our answering machine which will be returned to the caller on the next business day.
Sydney Medical Home GP Service: Our patients also have the option of calling Sydney Medical Service, who can organise home visits to our patients. Our doctors can also access the information from these consultations for the future if needed. Their phone number is 1300 HOME GP or 1300 4663 46 .
Sydney Medical Home GP's deputising service hours are:
Weeknights - 6:00pm until 8:00am
Saturday - From 12:00pm
Sunday and Public Holidays - 24 hours
GP Home Visits: In circumstances where patients are not able to attend our practice due to disability or severe illness, our GPs do offer home visits. These must be booked in advance and can only be booked outside of our doctors' consulting hours. Please give us a call if you would like to book one of these home visits.
Doctors can be contacted by telephone during normal surgery hours. A message will be taken if the doctor is busy with another patient and they will endeavour to return your call as soon as possible. Emergency phone calls are dealt with immediately. Pathology results will not be given or discussed over the telephone with your doctor, except in extraordinary circumstances.
Pathology results are checked daily and we shall contact you in case the results need to be discussed. We will endeavour to contact you by telephone or through registered post, in case we are unable to contact you by telephone. We do not release confidential information such as results via email. To access your results, please make an appointment to see the doctor. We are able to give you a copy of your results only after you have discussed them with your doctor.
As a relatively new practice, we would love to hear back from you. Feel free to talk to the doctors or the receptionists for any queries, complaints or suggestions, or alternatively, use our feedback box for assured anonymity. At Windsor Road Family Practice, we will always take your feedback very seriously. However, if you wish to take the matter further there are several external options including the AMA, NSW Medical Registration Board or the Health Care Complaints Commission [HCCC, Locked Bag 18, Strawberry Hills, NSW 2012. Tel: 02 9219 7444. Regional Free-call Number: 1800 043 159]
The GPs and Allied Health Professionals at this practice bulk bill most in-hours consultations. There are some consultations, however, that cannot be bulk billed such as Workers Compensation visits, Pre-Placement Medical Examinations, Health Assessments, Insurance Medicals, Private Patients (those without a Medicare number), Private Psychology consultations for those without EPC Referrals, and some Specialist’s consultations. Patients with Medicare must present their Medicare Card or all appropriate details to the reception prior to seeing the doctor. Failure to present the correct details will mean that patients may be charged or sent an invoice.
Where patients do not have a Medicare card, the standard consultation fee in hours is $60.00 weekdays (8.00am - 6.00pm) and $65.00 out of hours (all other times). The consultation fee, payable at the time of consultation, may be redeemable through Private Health Insurance (where applicable). For more information regarding our fees and prices, please check with the reception staff when you make your appointment. We accept Cash, Eftpos, MasterCard, Visa, and Cheques.
Please click here to view our Fees List.
It is a Practice policy that no consultation will be conducted via email. The doctors will not usually discuss results over electronic communication as we cannot guarantee confidentiality. There may be exceptional circumstances, however, this is at the discretion of the doctor and must be communicated and agreed upon at the time of face-to-face consultation.
Electronic communication is generally used only for correspondence of a non-sensitive nature. This practice will not transmit any confidential information, including results, through email as this is not considered a secure method of communication. We are able to fax, post, or print out a copy for the collection of results if authorised by the doctor.
Our Practice may contact you via telephone calls, text messages and/or email to confirm or notify you of any changes to your scheduled appointment, recalls requiring urgent attention and health promotion reminders (optional).
It is a Practice policy that no consultation will be conducted via telephone. The doctors will not usually discuss results over electronic communication as we cannot guarantee confidentiality. There may be exceptional circumstances, however, this is at the discretion of the doctor.
Telephone calls from patients will not generally be put through to doctors. Our reception staff will be happy to take down your contact details and the message to pass on. Our Doctors will be in touch on the same day or if they are not available on the day, the next time they are scheduled to be in the clinic. Patients will be able to speak to the nurse, who will triage the urgency of the request and communicate with the doctor. For any medical emergencies, we recommend you attend your nearest Emergency Room or Hospital.
If you have any enquiries or complaints, please discuss this with the receptionist on duty.
Alternatively, you can send an email to firstname.lastname@example.org or use the ‘Complaints’ sheet in our waiting room.